Design of the overall Virtual Research Navigator user experience.
Guided Interaction
In the initial interactions the user is presented from a small selection of choices to choose from.
Open Question & Answer
The open question and answer interface giving the user the option to pick from top questions or to type or speak their own.
Video Content
Video content is used to highlight specific topics and introduce variation into the interaction.
Usability
Convenience features like being able to click on highlight words for a definition, accessing a sidebar of content, starring of responses and navigating to a topic via the top bar make it easier for users and CHLA staff to access the variety of information in the system.
